Case Study

Establishing governance and clarity to drive a Digital Transformation Program for an educational institution

Organisation:
A renowned Australian University College in creative media and technology.

Background:
Inherited responsibility for a college’s Digital Transformation Program that lacked documentation and for which Executives and Senior Managers had limited visibility into the current state of affairs.

Action:
Conducted a review of available documentation to understand program objectives and planned projects, in order to provide a current‑state summary to the Executive Leadership Team. Alongside documenting the current state, program and project governance structures were developed to define roles, responsibilities, reporting lines, and decision‑making mechanisms for the Steering Committee.

Outcomes Delivered:
Following delivery of a current-state assessment and proposed project alignment with original program objectives, completion of a series of digital initiatives occurred within an 18-month timeframe. These included implementing a new timetable system; improving financial and student progression reports; and consolidating multiple campus entities into a unified Student Management System.

Rapid recovery and successful delivery of a complex data integration project for a Financial Services organisation

Organisation:
A global financial services company based in Australia.

Background:
Inherited a large data migration and integration initiative for a financial services organisation, without a formal transition, due to the sudden departure of the previous Project Manager.

Action:
Previous progress reports were reviewed immediately, and active engagement with the Data Team was initiated to validate understanding and ensure continuity. Within three days, a progress presentation was delivered to the customer to re-establish project direction and rebuild confidence, addressing dissatisfaction from the prior engagement.

Outcomes Delivered:
The early demonstration of clarity and control helped re-establish trust, enabling stronger customer relationships and stakeholder alignment. This foundation led to effective negotiation and influence throughout the project lifecycle, culminating in successful delivery within six months and high stakeholder satisfaction.

Restoring trust and uplifting delivery performance in Cyber Security Programs for a Government Agency

Organisation:
Victorian State Government Utility Agency.

Background:
A government utility agency had expressed low confidence in prior project and program delivery outcomes. To address this, a Cyber Security Program Manager was appointed by the consulting firm with the objective of restoring stakeholder trust and uplifting delivery performance.

Action:
A thorough review of in-flight projects was conducted, with immediate hands-on management of underperforming initiatives. Regular progress reporting was established with the customer’s Program Manager. Close collaboration was also initiated with internal consulting teams, Project Managers and Cyber Security Specialists, to facilitate planning sessions aimed at improving delivery capability.

Outcomes Delivered:
Within the first month, early signs of improved confidence and strengthened stakeholder relationships emerged. Enhanced engagement and faster project turnaround led to highly positive customer feedback on the consulting firm’s delivery performance. Ultimately, a series of high-priority Cyber Security projects were successfully delivered, aligned with the customer’s urgency and expectations.

Overcoming resourcing challenges to successfully deliver a regulatory software project for a Government Agency

Organisation:
Queensland State Government Energy Agency.

Background:
Assigned as Senior Project Manager for a Queensland-based energy government organisation. During the initial month of the project, fewer team members were available than agreed, as many remained allocated to other accounts. This created a challenge in managing early-phase delivery while still meeting progress reporting expectations from the customer.

Action:
Collaborated with the internal Resource Management team to expedite the on-boarding of additional team members and close delivery capacity gaps. Worked closely with the customer’s Project Manager and Business Analyst to align on the resourcing plan and communicate how project milestones would be met in accordance with contractual obligations.

Outcomes Delivered:
Successfully delivered a complex trading software update project within six months, meeting all regulatory requirements set by AEMO. Despite the initial resourcing constraints, the project was delivered on time, within budget, and to scope, resulting in a 100% customer satisfaction rating for project management performance.

Rapid team alignment and Agile Delivery of a complex regulatory project in an Insurance Firm

Organisation:
Australia’s Leading Insurance Company.

Background:
Appointed as Agile Project Manager for a major insurance organisation to lead a newly inherited delivery team, following the unexpected departure of the previous Project Manager. The assignment involved delivering a multi-million-dollar regulatory project requiring rapid team alignment and planning.

Action:
Initiated structured workshops with the delivery team to establish a fit-for-purpose agile way of working aligned with best practices and existing organisational frameworks. Simultaneously collaborated with the team to develop a comprehensive end-to-end delivery plan, which supported accurate project budgeting and resource planning for submission to the Program Manager.